Long Term Effects of Fetal Alcohol Syndrome in Adults

Refund and Returns Policy

This is a sample page.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Bernadette Letter

With the help and shared vision from Laura Hockman, ED of Independent Living Vernon, and her staff; the only adult assessment clinic in BC opened.

While being in the clinic, there are many accomplishments I am so very proud of. One that I cherish the most was having Dr. Densmore agree to be our lead assessment physician. He not only provided leadership and training for all of the staff, patients, and their families; his incredible regard was demonstrated in the relationship-building he approached each patient with. His tenacity and curiosity resulted in reports that were more than meaningful, they were life-saving, life-altering, and resulted in lives being changed for the long term. Dr. Densmore invested significant hours researching, writing, and driving to locations across the province to complete assessments often on his time. His infectious curiosity and passion to understand FASD changed the lives of all he worked with, including me.

Read More

Important Notice!

FASD Okanagan Valley Assessment and Support Society wants to express heartfelt gratitude to Bernadette O’Donnell, our Executive Director, who has recently resigned as she moves into retirement. Bernadette championed our organization with unwavering dedication and commitment to individuals with FASD, parents or caregivers of individuals with FASD, and all our community organizations that we have collaborated with over the past six years. Your consistent hard work, passion, and advocacy for this community will never be forgotten. Thank you for all your hard years of work! We are forever grateful.Read More